Returns & Exchanges
At Groove®, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return and exchange window for all items in their original condition. Whether the fit isn't right or you've changed your mind, our streamlined process ensures a quick resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.
Drop Off Package
Hand over your package to the designated carrier at any official drop-off location or schedule a pickup at your convenience.
Receive Refund or Exchange
After our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing