Frequently Asked Questions
Everything you need to know about shopping with Groove®
How long does shipping normally take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your Groove® purchase, you can return it in its original packaging for a full refund or exchange.
Are Groove® products covered by a warranty?
Yes, all our products come with a 1-year limited warranty against manufacturing defects. Simply contact our support team with your order number to initiate a claim.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Do you offer bulk or wholesale discounts?
We do! For inquiries regarding bulk orders or wholesale partnerships, please reach out to our sales team via the contact form on our website.